Overview
In this deployment, Synergy launched a Remote Therapeutic Monitoring program with Sentinel and reported a 3X return on investment within the first 60 days.
Synergy, a rehabilitation services provider, sought to extend care beyond in-person visits while establishing a sustainable revenue model. They launched a Remote Therapeutic Monitoring (RTM) program using Sentinel's smartphone-based mobility platform.
The implementation focused on operational simplicity: therapists enrolled appropriate patients during regular visits, patients completed smartphone-based assessments between sessions, and clinical staff reviewed monitoring data through structured weekly workflows that satisfied RTM's documented-time requirements.
Within 60 days, Synergy reported that RTM reimbursement had reached approximately three times the program's total cost — including software, staff time, and administration. Clinical staff also reported qualitative benefits: earlier awareness of patients who were struggling between visits and more informed conversations at in-person appointments.
These results reflect this specific deployment — Synergy's payer mix, patient population, and workflow discipline all contributed. RTM reimbursement depends on jurisdiction, payer rules, provider eligibility, and properly documented monitoring work, and returns are never guaranteed. The case illustrates what a well-run program achieved in one organization's circumstances.
Key Takeaways
- Reported 3X ROI within 60 days in this deployment
- Structured weekly review workflows satisfied RTM documentation requirements
- Staff reported earlier awareness of struggling patients
- Results reflect this deployment; reimbursement depends on payer and eligibility rules